Norfolk - Birmingham

ex. Comfort Inn Edgbaston

267 Hagley Road, Birmingham, United Kingdom, B169NAshow map
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Rooms and Guests
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Highlights
5
Guest ratingBased on  705 reviews
Overview

The central Norfolk Hotel is a 3-star accommodation featuring 24-hour room service, laundry and shopping service.

Major Birmingham sights, such as Warwick Castle and National Exhibition Centre are located nearby. The city center is 4 km away from the hotel.

The hotel is set next to a castle and a tower.

Guests can reach Norfolk Hotel from Birmingham International airport within 20 minutes' drive.

Rooms

Modern rooms at Norfolk Hotel are equipped with satellite television, central heating, Wi-Fi, a writing desk and a trouser press. Some rooms overlook the garden. These rooms feature large bathrooms complete with a bathtub, a hairdryer and toiletries.

Eat & Drink

The good restaurant serves light French dishes. Serving both food and drinks, TGI Friday's and ASK - Birmingham are situated around 300 meters from the property.

You can start your day with a full english breakfast, which costs GBP 10 per person per night. 

Services

Business guests will appreciate a business center, a meeting room and a copy machine available on site.

Internet

Wireless internet is available in the hotel rooms at GBP 5 per day.

Guest Parking

Private parking is possible on site for free.

Number of floors:   4.  Number of rooms:   120.

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Facilities
Paid Wi-Fi

GBP 5 per day

Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Snack bar

Laundry
TV

Flat-screen TV

Elevator

Lift

Services

  • 24-hour room service
  • Car rental
  • Laundry
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Paid babysitting/ Child services

Spa & Leisure

  • Leisure/ TV room

Room view

  • Garden view
  • Mountain view

Room features

  • Paid Wi-Fi in rooms
  • Air conditioning
  • Central heating
  • Living room
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 19 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Restaurants
  • City landmarks
Eaton HotelEaton Hotel500 ft277-279 Hagley Road, Edgbaston
AkbarsAkbars800 ft184 Hagley Road
The Kings HeadThe Kings Head700 ftHagley Road, Haborne
TGI Friday'sTGI Friday's900 ft180 Hagley Road
ASK - BirminghamASK - Birmingham1000 ft237 Hagley Road, Edgbaston
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The ICC-BirminghamThe ICC-Birmingham1.5 mi
Jewellery QuarterJewellery Quarter1.7 mi
Corporation StreetCorporation Street2.1 mi
Bullring Shopping CentreBullring Shopping Centre2.1 mi
Birmingham Symphony HallBirmingham Symphony Hall1.4 mi
Birmingham museum and art galleryBirmingham museum and art gallery1.8 mi
The Alexander TheatreThe Alexander Theatre1.9 mi
University of BirminghamUniversity of Birmingham1.6 mi
Aston UniversityAston University2.5 mi
The Oak House MuseumThe Oak House Museum3.9 miOak Road
Alexander Stadium Alexander Stadium 4.4 miPerry Barr
Dudley Museum and Art Gallery Dudley Museum and Art Gallery 6.3 miTipton Road The Archives
Black Country Living MuseumBlack Country Living Museum6.6 miTipton Road
Bilston Craft GalleryBilston Craft Gallery8.5 miBilston Public Library Bilston Public Library & Art Gallery Mount Pleasant
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Getting around
Airports
West Midlands International (CVT)20.9 mi
Train
Birmingham New Street2.0 mi
Birmingham Snow Hill2.1 mi
Bus
Bus stop1.1 mi
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Reviews
4.6
Guest ratingBased on  705  reviews
  • 0.6
    Guest rating

    We stayed on Tuesday 9 October 2018. We informed your staff within an hour that the shower was broken and we were assured it would be fixed. When we returned we were told it had been fixed but it wasn't. Next morning I asked again to fix it and when we were checking out it still wasn't fixed. I find this totally unacceptable as we were attending a funeral and couldn't wash. Please let me know what you would normally do in such cases. Yours Pat Kiely

  • 7.8
    Fabulous

    Basic, but ideal for a short stay in the city, good value for money and clean.

  • 3.8
    Guest rating

    I did not enjoy anything at my stay in the hotel!

    The room was very dirty, smelly and uncomfortable, the hotel staff seemed quite rude, and the hotel itself advert's itself to be a top hotel, as this was my first stay in the Norfolk hotel i did not enjoy it I shall not be making any further reservations at the hotel and I have even 'warned' friends and family not to stay at this hotel. I felt so uncomfortable and frustrated in the room that I actually left the hotel to stay with friends.

  • 3.8
    Guest rating

    Location

    The hotel needs to state they are under renovation, as they only pictures that show the true hotel is the reception area. The rooms were dirty out dated and seen better days..... The bathroom well no way was I going to shower in there!!!!!

  • 5.4
    Guest rating

    Price

    Undergoing renovation but that does not meen the little things did not matter.No bedside lights had bulbs,no waste bin and a struggle to draw curtains as they were behind bunk beds.The room was generally shabby.

  • 2.4
    Guest rating

    Nothing

    It was disgusting,there were no restaurant facilities.The carpet was taped up with white sticky tape and the bedroom was shabby.

  • 4.2
    Guest rating

    I got to reception and decided that the hotel was dreadful ! The guests I saw were not what I expected !!! backpackers would be kind !never again!!!!!!!!!!!!!!

  • 3.8
    Guest rating

    To be totally honest I did not think very much about the Norfolk hotel at all. The receptionist was not very friendly at all. She just gave me the key card and told me the room number, without giving me instructions as to where to go, when I have never been to the hotel before. The only best thing about the hotel is the location.

    The room, was not that clean at all. There were stains on various things, not to mention a whole load of cob webs oviously the rooms are not been cleaned properly. The worst thing is as you enter the room there is a strange smell like stale urine. I have stayed at another hotel further up the road, which was a lot cheaper that was a lot more cleaner than the Norfolk Hotel. I dont think it was worth the price that I paid. I will not be going there again.

  • 2.4
    Guest rating

    There was nothing to like. the norfolk hotel is not a hotel.

    the norfolk hotel is not a hotel. it is a doss house . they have nice lobby then you move towards the lifts and its a pig style electric sockets expose. urine and sick wet carpet in our room rubbish under beds. the norfolk is used for homeless families. and people a guy smoked a joint next to me just outside during evening, The first room the carpet was drenched and carpet filthy where someone had been sick. the room stunk. they moved us . the next room electric open socket between my daughters beds. rubbish wrappers from pasties sweets were under bed. balls of peoples hair on carpets. no remote in room light switch in second adjoining room was a mass of switches that seem to do nothing. after telling my daughter whom is a social worker in Birmingham she informed me The Norfolk hotel is used for temporary accommodating homeless troubled families immigrants. and people waiting to get into a hostel for alcohol and drug problems. it is where they take these people while they sort out problems with finding them housing. We left and I cancelled payment at 3 am, after hearing drunks gamble down corridor trying to find their rooms, by trying all doors . I had my 12year and 15 year old daughters with me. and they were terrified. In my older daughters words The Norfolk is NOT a proper hotel.

  • 2.8
    Guest rating

    it was dirty smelly and dull the lift was out of order we were put on the 3rd floor and my daughter was on crutches i booked a triple room as i was staying with my daughter and her friend as we went to a concert at the ballroom. but was told i couldnt have a triple because they had a leak !!! the alternative was a double and a single .... or 3 single rooms .... obviously i had to choose 1 of the options but this i feel was not good enough thank goodness my daughter is older to have been able to share a room with her friend but this didnt excuse the fact that i worried all night because we were not all in the same room.

  • 5.8
    Guest rating

    Free parking, comfortable bed, nice reception area.

    The decor of the hallways was seriously outdatedand smelt fousty, my room was cold and the heater didnt work, the wallpaper was peeling off, room was very small for a double should of been for a single bed, not enough parking spaces. One stairwell had holes in the carpet. And most importantly I viewed the norkfolk hotel website before booking and the rooms look so nice abs really week decorated but the room I had was old, outdated and nothing like the photos the wallpaper was from about 20 years ago and peeling off.

  • 3.2
    Guest rating

    Worst place I have ever stayed even for the cheap price. Was checked in for 2 nights but left after 2 hours in the room. Although a non smoking room the room smelt like an old ashtray and the smell quickly soaked into all of my clothing. Could not sleep for the smell.

  • 3.2
    Guest rating

    The hotel was dirty, the hallways had blood stains on the walls and floor, one stairway was covered in cobwebs, the heating in the room did not work, the floor was filthy as was the bathroom. The lift did not work. When we asked to change rooms, we had booked a family room, another dirty corridor was walked through (littered with bottles, blood and tissue) and the room was a double, you could not open the bathroom door!

  • 4.2
    Guest rating

    I read the bad reviews and decided to try a night at the Norfolk Hotel and hoped for the best but it was horrid as there were stained sheets and towels (both had holes in them) dirty room, dirty walls, no attention to detail, divan was pulled apart in the middle allowing the mattress to sink in the middle, after a shower (that felt rigged to drip and save water) I went to bed and felt as though the sheets were crawling all night; possible bed bugs? And a broken toilet seat. Waited ten minutes at reception as no one was behind the desk when we arrived then, female receptionist was disorganised and we got a very uninterested "hello" After waiting for her to acknowledge me. Never again.

    Everything, it was close to unbearable.

  • 3.8
    Guest rating

    Very dirty rooms, neglected. My bed was falling apart, carpets were very very stained and dirty and smelly. Dirty curtains and windows. Unable to open the windows. Very hot in the building, could not sleep at night.No air conditioning. TV attached to the wall fall on the floor after one day. Very poor WI-FI service no signal in the bedroom, had to pay extra for that. Cooked breakfast very poor. Would never recommend to anyone.

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Highlights
5
Guest ratingBased on  705 reviews
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 19 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Getting around
Airports
West Midlands International (CVT)20.9 mi
Train
Birmingham New Street2.0 mi
Birmingham Snow Hill2.1 mi
Bus
Bus stop1.1 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room